Q: Why didn't I receive password?
Q: I forgot password, how can I get back?
Q: How can I get my Username and Password?
Q: I have problems logging on. I keep getting a "please sign in" message even when I have already signed in?
Q: Why I click login button but nothing happened?

Q: Why didn't I receive password?

A: Please check to see if any of the following has occurred:
   1, You type wrong email address.
   2, Your e-mail account is full.
   3, Your e-mail filter put AbroadChina.Org email into it's junk folder. If so you should reset your email filter.

Q: I forgot password, how can I get back?

A: You can click "Forgot password?" on the left of homepage. Or click here.
   On this page, you will need to enter the email address you used to create your account. An email will be sent to this email address with your Username and your Password.

Q: How can I get my Username and Password?

A: If you've changed email addresses or forgotten which email address you used for creating an account, please contact us with as much of the following information as possible: your old email address, first name, last name, street address, city, state, country, zip code, and phone number. Once we verify your information, we will email your Username and Password to your current email address.

Q: I have problems logging on. I keep getting a "please sign in" message even when I have already signed in?

A: You'll see this message if it has been more than 20 minutes since you last signed into AbroadChina.Org. We display this message and ask that you log in again as a safeguard for users, specifically ones who use public or shared computers. 

If you repeatedly receive the message or are repeatedly cycled back to the sign-in screen with no error message after entering your ID and password, then the problem you're having may be caused by a difficulty setting your user cookie. A cookie is a small piece of information stored by your browser to help identify who you are. AbroadChina.Org uses cookies to keep you logged into your account as you move from page to page. If your cookie isn't being accepted correctly, you'll be logged out of your account as soon as you move to a different page. This is will block you from signing in or staying signed in. 

There are a number of reasons why your cookie may not be set properly. 
We have listed the possible reasons and their solutions below. We recommend trying the steps in order as they are listed from easiest to fix to most difficult. 

The date on your computer is set incorrectly. Since cookies rely on dates, a computer with an incorrect date may mislead your browser into forgetting about your cookie. To fix this, set the correct time and date on your computer. 

You have installed an application that monitors/blocks cookies from being sent. These include virus protection software, etc. To remedy this, simply disable the monitoring application before logging in. 

You are behind a firewall that doesn't allow you to receive cookies. This is sometimes the case for users connecting from a business intranet that limits cookie acceptance for security reasons. Contact your system administrator to see if this is the case. 

Your browser is not set to accept cookies. Most browsers have the option of accepting all cookies, showing an alert before accepting a cookie, or not accepting cookies at all. In order to use AbroadChina.Org account, your browser must be set to accept all cookies without alerts. Don't select the option that will display an alert before accepting cookies.

Below are the setting instructions for several popular browser types. When making adjustments, be sure to confirm any changes you make by clicking the "OK" button in the Options windows. 

Internet Explorer 6.x: 
Click "Tools," "Internet Options," and then select the "Privacy" tab. Move the slider up or down depending upon the desired level of security you would like. 

Internet Explorer 5.x: 
Click "Tools," then "Internet Options." Select the "Security" tab and click the button labeled "Custom Level" Scroll down to Cookies and make sure that the box next to "Accept cookies" is checked. 

Netscape 7.x: 
Select the "Edit" menu and then click "Preferences." Scroll down to "Advanced" and click "Scripts and Plugins". Check the boxes next to "Create or change cookies" and "Read cookies" are checked. 
Netscape 4.x: Click "Edit," "Preferences," and then "Advanced." Make sure the setting "Accept all cookies" is checked. 

Internet Explorer 5.x for Mac: 
Click "Edit" and select the "Preferences" option. Under "Receiving Files," select "Cookies." Next to "When receiving cookies:" select the level of cookie acceptance. Click "OK" to finish. 

Netscape 4.x for Mac: 
Select the "Edit" menu and then click "Preferences." Scroll down to "Advanced" and make sure that the box next to "Accept cookies" is checked. 

If the above suggestions haven't helped you to solve the problem, it may be that your browser itself is corrupted. The easiest solution may be to try another browser (if you have one) on your computer or use another PC. 

Q: Why I click login button but nothing happened?

A: JavaScript may be disabled. 
To enable JavaScript, follow the instructions below for your browser. 

Internet Explorer 5 or higher: 

Click Tools, then click Internet Options. 
Click the Security tab. 
Click the Custom Level button. 
Scroll to the Scripting section. 
Check Enable under Active scripting, Allow paste operations via script, and Scripting of Java applets. 
Click the OK button. 

Internet Explorer 4.x: 

Click View 
Click Internet Options. 
Click the Security tab. 
Click the Settings button. 
Scroll to the Scripting section. 
Check Scripting of Java applets and Active Scripting. 
Click the OK button. 

Netscape 6.x: 

Click Edit, then click Preferences 
Click on Advanced. 
Check Enable JavaScript for Navigator. 
Click the OK button. 

Netscape 4.x: 

Click Edit, then click Preferences 
Click on Advanced. 
Check Enable JavaScript. 
Click the OK button. 

Please consult your browser's help section for further information concerning JavaScript settings.